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‎11-08-2020 01:42 PM

HP Recommended
Operating System: Chrome OS

I have an HP Instant Ink marketing piece that came with my printer at purchase with states that with the LIGHT program 

"Print FREE for Life"

$0/mo. 15 pages/mo. 

 

I also have just been notified that no longer will that be the case and next year there is a fee that is FALSE advertising. Regardless of the amount you DO NOT do that to long term customers.

If you want to have a new pricing plan for new purchases on your printers that is fine but do NOT market your printers with a pricing plan and not honor that commitment.

Is this false advertising?

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2 REPLIES 2

‎11-08-2020 03:00 PM

HP Recommended

@KS44 

 

Where do you get that ? "Print FREE for Life" ! I would like to have that. How can a vendor can offer to give away liquid gold (aka inks).

 

Regards.

BH
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‎11-08-2020 03:16 PM

HP Recommended

Oh I sure have it.

A color insert within the box. It's even printed in French on the back page for those French Canadians out there I assume here in North America.

PRINT FREE FOR LIFE  - Light

The welcome email to the program I received nearly 2 years ago also references it as a program with "Free Ink for the Life of the printer"... so it's a little more descriptive.

 

So, it's still False Advertising regardless of what language it's stated in. 

 

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