Issue with HP OfficeJet Pro 6978

[Jill_B22]

"The indicated cartridge are not intended for use in this printer. " - Error I received in December on my printer when I went to replace with some back-up HP cartridges that I purchased a couple of months ago.  I went to Office Depot and they mentioned a HUGE recall has taken place and how some of these printers may not get new cartridges which mine was included on this list.  Is there a reimbursement that can take place for the HP new cartridges that aren't working and for me to purchase another HP printer?  Thanks for your help on this.   

[Jay_G24]

Hi @Jill_B22,

I'd like to help!

You may try the steps in the document to resolve the cartridge error -Error Indicates Faulty Printhead

I’d recommend you contact HP Phone Support in your region for assistance for return or replacement options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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