Issues with lines printing on my documents

[OneChick]

II have had recurring issues with print quality.  When printing it is placing lines across the pictures which makes the document unusable.  I have tried using HP WhatsApp support but this is quite frankly unhelpful.  Telling me to restart my printer will not fix such an issue as I believe it is linked to possibly a faulty printhead.  First time I contacted HP support they got me to go through all the c leaning process etc and then sent me new cartiridges because I complained that this was using all my ink (I had already done the process myself).  This time its the same thing so not resolving the issue and I can't find any other way to escalate this at the minute.  Any other help would be appreciated.

[Echo_Lake · Accepted solution]

@OneChick

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP printer is not working correctly. 
 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here. and the issue persists, it could be a hardware failure. 
Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​             

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[OneChick]

Thanks @Echo_Lake - Print and Scan Doctor said it found a couple of issues and resolved them but not sure what these were.  The test print afterwards definitely has improved what was previously showing so hopefully thats resolved the issue.  I haven't ran the second part of the advice but if the problem returns i can revert back to these options.  Thank you again for your help.

OneChick

[Echo_Lake]

@OneChick

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.