It keeps saying "Remove and reinstall the indicated cartridge" I have done this many times

[DiOfficeJet3830]

HP OfficeJet 3830  It keeps telling me to reinstall the ink cartridge which I have done many times.  I tried a new one and it still won't work.

[Raj_05]

Hi @DiOfficeJet3830,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've already tried reinstalling the ink cartridge multiple times and even tried a new one with no success, there might be an underlying issue causing the error message. Here are a few troubleshooting steps you can try.

• Clean the contacts: Sometimes, the metal contacts on the ink cartridge or inside the printer can get dirty, causing connectivity issues. Try gently wiping them with a lint-free cloth dampened with distilled water. Make sure they are completely dry before reinstalling the cartridge.
• Reset the printer: Turn off the printer, unplug it from the power source, and wait for about 2-3 minutes. Then, plug it back in and turn it on. This can sometimes reset any internal errors that might be causing the issue.
• Update printer firmware: Check if there are any available firmware updates for your HP OfficeJet 3830 printer. Sometimes, updating the firmware can resolve compatibility issues with ink cartridges.
• Check for debris: Inspect the cartridge and the cartridge slot in the printer for any debris or obstructions that might be preventing proper installation.

By going through these steps, you should hopefully be able to resolve the issue with your HP OfficeJet 3830 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support