It tells me to replace the blue cartridge, I put in a new one still gives me the error

[bbaxter6699]

 The error message is the cartridge shown is ready to be replaced. I replace it and same message.

[Kuroi_Kenshi]

Hi @bbaxter6699,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps

Check Cartridge Authenticity:

• Ensure the replacement cartridges are genuine HP cartridges. Counterfeit or third-party cartridges may not function properly.

Install the Cartridge Correctly:

• Make sure the cartridge is installed correctly. Remove it and reinstall it, ensuring it clicks firmly into place.
• Follow the installation steps as outlined in your printer’s user manual.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the problematic cartridge.
• Clean the copper-colored contacts on the cartridge and the printer with a lint-free cloth slightly moistened with distilled water or isopropyl alcohol.
• Allow the contacts to dry completely before reinstalling the cartridges.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Hard Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check Ink Levels:

• Check if the printer's ink level monitoring system is working correctly.
• Sometimes the printer might not correctly recognize the new cartridge if the ink level monitoring is faulty.

Try Another Cartridge:

• If possible, try another new cartridge to rule out the possibility of receiving a defective cartridge.

I hope this helps.

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Best regards,