Ive discovered that HP block my printer from working with non-HP cartridges.

[Anewname]

Ive discovered that HP block my printer from working with non-HP ink cartidges.  There is nowhere that i contractually agreed with HP to only use HP cartiridges in this printer and there was nothing on the packaging that the printer came in when purchased to indicate that the device would only work with HP cartidges. As this is clearly an illegal anti-competitive practice, has anyone in Australia followedup/reported this matter to the ACCC or state departments of fair trading?

[A_Gayathri]

Hi @Anewname,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.
 

click here and follow the troubleshooting steps  HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[A_Gayathri]

@Anewname,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

[Anewname]

I purchased my HP Officejet Pro 6960 printer 9 Jan 2018. At that time, HP did not disclose that the use of non-HP cartridges would be blocked by the printer firmware or might be blocked by future firmware updates.  The use of non-manufacturer cartridges is and has been a common practice.  If HP had made it known that non-HP cartridges would be blocked I would not have bought the printer. This is my printer and I have a moral and legal right to use any brand of cartridge I like. HP is essentially holding my printer to ransom leaving me with no choice other than to buy HPs much more expensive cartridges or to write off my printer and throw it in the bin.

I have researched this issue and discovered that on 3 May 2018, the Australian Competition and Consumer Commission issued court enforceable orders regarding this very behaviour and ordered HP to pay compensation to Australian owners of a range of specific HP printers.  This quote is from the ACCC media release “HP has admitted that by not disclosing to consumers that these printers, or the firmware update, included technology preventing the use of certain non-HP ink cartridges, it was likely to have breached the Australian Consumer Law by engaging in false, misleading or deceptive conduct.” https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers The orders referred to a list of specific printer models and did not include the Office Jet Pro 6960, probably because it was a newer model and released after their investigation. Remarkably, even after making an admission of the illegality of its earlier actions and policy, HP continued the same behaviour.  At this time, I would like HP to provide me with an updated firmware for my printer which removes the block on non-HP cartridges or I intend to report this matter to the ACCC.  Hopefully they will take action once again against HP.

[A_Gayathri]

@Anewname,

Thank you for your response, As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Anewname,

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

Please use the following link to create a case number, then call and it may help speed up the call process: 

• Step 1. Open link:  https://support.hp.com/us-en/contact-hp
• Step 2. Sign in / sign in as a guest
• Step 3. Enter the product number or select to auto-detect
• Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appear.

Note: Out-of-warranty product repair will cost.

Keep me posted on further assistance. Hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!