Keep getting ink error, brand new ink put in,

[Gammie9]

I keep getting an ink error,   "there is a problem with the printer or ink system. Turn printer off, then on, if problem persists contact HP.

I have just put in all brand (HP) new ink cartridges and got this error right away. I have already unplugged and plugged back in, nothing happened. I have even uninstalled and reinstalled all drivers, 

[Betty0610]

@Gammie9
 

Welcome to the HP Support Community.

I'd love to help.

If you insert your old set of inks, do you still get the error?

Let me know 🙂

Thanks!

[AtticusAU]

I installed multiple brand new HP Magenta 951 Cartridges, and keep getting "one or more ink cartridges appear to be damaged. I then replaced all of them. Same "response"  "appear to be damaged" showing the majenta cartridge. Rebooting, cleaning, "hard" reboot (unplug) has not changed anything.

[AtticusAU]

Inserting the old cartridge did not help

[azacamaca]

I'm having exactly the same issue

[RajahRae]

Trashed old cartridges

[Betty0610]

@AtticusAU @azacamaca @RajahRae

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!
 

[Gammie9]

still getting error, even if i put in old cartridge, 

[Betty0610]

@Gammie9

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!