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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-07-2021 12:14 PM

HP Recommended
Product: ENVY 4522
Operating System: macOS 10.15 Catalina

I just bought a new HP ink cartridge and I keep getting the same "incompatible Cartridge" error from the printer. I tried every troubleshooting step outlined here but nothing has worked. I don't have a replacement cartridge but the old cartridges (that are now empty) are being recognized just fine so I really don't think it's an issue with the printer. Is there anything else I can do?

Category:
1 REPLY 1

‎10-07-2021 12:18 PM

HP Recommended

Hi,

Which cartridges did you replace? are these genuine HP ink cartridges?

What is the cartridge number listed on its label?

Can you see a circle or 3 dots above or below the error? to better identify which cartridge is the problem, this is a cartridge fault and not a printer problem indeed so let's figure out what is going on.

 

Shlomi



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