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‎07-30-2022 07:38 AM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 11

The official HP shop sold me 305 cartridge instead of 67 because is compatible they said but the printer recognize cartridge 305 but not accept it. How can I solve this problem? thank you

Category:
1 person had the same question
2 REPLIES 2

‎07-30-2022 10:29 AM

HP Recommended

any help from the community? thks

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‎08-08-2022 02:44 PM

HP Recommended

@MauryIT

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding a replacement ink.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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