• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-10-2022 09:06 PM

HP Recommended
Product: HP Neverstop Laser MFP 1200w
Operating System: Microsoft Windows 7 (64-bit)

From Supplies Status show my drum pages printed only 4130 pcs but now the print out effect very bad, like the drum already spoiled (attachment), this printer only print paper 80-100g, is there any warranty on drum ? 

Untitled-1.jpg
Category:
2 REPLIES 2

‎03-12-2022 11:21 PM

HP Recommended

According to the warranty guide no http://h10032.www1.hp.com/ctg/Manual/c06343453.pdf

 

Have you checked to ensure nothing is wrapped around the drum unit.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-14-2022 10:15 PM

HP Recommended

There are no any shreds paper can be seen around the drum & and no visible scratches mark at all.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.