Laser Jet M277 Printing Magenta Splatter

[drfred1]

My LaserJet MFP m277 has a problem where magenta splatters appear in the top left hand of pages. The splatters cover about 6 inches horizontally and 4 inches vertically, but they vary. Sometimes I get a clear page, but most pages printed contain this splatter.

I have examined the toner cartridges, the memory chips, the drums, etc. and all appear OK. I have replaced the magenta cartridge without any success. I have updated drivers without improvement. This occurs whether I print from a Windows machine or a Mac. These are HP original cartridges.

I have seen this problem reported multiple times on various forums around the web. No one seems to have a satisfactory solution. All HP solutions seem to suggest a problem with the cartridge, but considering 1) I have replaced the cartridge, and 2) this does not occur down the entire page, this seems unlikely. 

[Kumar0307]

@drfred1, Welcome to the HP Support Community! I’m here to help.

I understand the printouts have a splash of Magenta ink at the top. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Kindly perform the steps mentioned in this document - Fixing Poor Print Quality

Clean the paper pick roller as shown in this document - 'Out of Paper' Error, Printer Does Not Pick Paper

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!