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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-02-2020 06:08 PM

HP Recommended
Product: MFP M281

Magenta not being recognized, others working fine

Tags (1)
1 REPLY 1

‎09-05-2020 06:35 AM

HP Recommended

@Ken31448, Welcome to the HP Support Community!

 

Do you get any errors for the Magenta ink cartridge?

Are you using HP ink toner?

 

Check the toner levels, replace any empty/low ink toner.

 

Print a cleaning page

  1. From the Home screen on the printer control panel, swipe left, and then touch Setup.

  2. Touch Service, and then touch Cleaning Page.

  3. Load plain, white paper when you are prompted.

  4. Touch OK to begin the cleaning process.

  5. Try to print again to see if the issue is resolved

If the issue persists, perform steps 5 and 8 from this document - Fixing Poor Print Quality

Also, perform steps 2 and 4 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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