Laser Jet Pro MFP M377dw with original HP EMEA cartridges - Incompatible Cartridges

[MrCPU]

Hello,

a customer bought a HP Laser Jet Pro MFP M377dw some time ago.
After 2 years they replaced the cartridges with new ones. The black one worked fine and on the colored ones they got the error "Incompatible Cardridges".

The printer and also the new cartridges (hp original) were bought in germany and have EMEA labels on it.
So we changed the cartridges again with another set and got the same errors: 10.4311, 10.4312, 10.4313.

If I lookup these errors it seems the printer is regionalized for ROW and not EMEA but was sold and registered in EMEA (germany).

I contacted the company who sold it but they said the printer is for germany (they checked the serial) and they can't do anything.

I tried to get support from HP but after multiple times of calling the support with answers of they can't help, it's not their business or said there is no solution, my last hope is this post.

Is there a way to change the regionalisation for the mentioned printer above to use the new cartridges and it will work as it should?

Thanks in advance.

-MrCPU

[MrCPU]

Hi,

is there really no solution for this?

I don't understand why nobody at HP feels responsible for help.

It can't be the only solution to trash this printer because of a wrong regionalisation and this not because of a customers mistake, this is HPs fault.

Seriously, this printer was not even cheap for a normal customer.

-MrCPU