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‎02-17-2023 11:24 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 11

Hi. I owned a LaserJet  MFP 178nw which was 1.5 years old and less than 500 pages printed from the printer. The printout was dirty. I contacted them Hp support and none of the proposed resolutions work. HP support final recommendation is for me to buy a new printer.

Anyone has similar issues before and managed to resolved it? If yes, could help to share what was done to resolve it.

F2D60C1A-BE5B-4A90-ACFD-957F297A171B.jpeg

 

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5 people had the same question
4 REPLIES 4

‎02-18-2023 05:29 AM

HP Recommended

That is an imaging drum issue.




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‎02-18-2023 06:12 AM

HP Recommended

Hi,

How are the toner supplies level? were these replaced?

The introductory color toners provided with the printer are for approx. 500 print jobs.

 

Please print a Supplies Information report and locate the Life Remaining section, what is the listed value for any of the 4 toner cartridges?

https://support.hp.com/my-en/document/c06232924

 

Shlomi



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‎02-18-2023 08:31 PM

HP Recommended

Hi SholmiL

Toner supply is good. 

7D636F0E-3E65-4AB7-9248-BF3205C57560.jpeg

 

 

 

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‎02-18-2023 08:33 PM

HP Recommended

Hi Valsimot

Does it mean I will need to buy a new printer?

HP shared they do not provide any repair services as my 1 year warranty period expired in Oct 2022.

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