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‎07-27-2020 02:12 PM

HP Recommended
Product: LaserJet CP1025nw color
Operating System: Microsoft Windows 7 (64-bit)

Trying to change toner cartridges. The printer sends the correct toner to the front when the button is pushed but the cartridge won't release. I've watched multiple videos that say just pull up and out. Mine won't pull up and out. They won't even budge. They will roll downward or roll upward but will not release it's position. None of the cartridges will. I'm at a loss. Been at it for 2 hours now. Unplugged the machine, reset the whole thing, still no success. I've never had a printer do this before. Ideas?

1 REPLY 1

‎07-30-2020 03:30 PM

HP Recommended

@ArcticFoXX, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue.This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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