LaserJet M479 can't change Print Quality / Resolution

bradbodily · ‎08-21-2020

According to this page (which specifically lists the HP Color LaserJet Pro MFP M479 as an applicable printer) I should be able to change the Print Quality settings to Econo Mode, Normal, or Fine Lines: https://support.hp.com/us-en/document/c06305195

However, in the actual Paper/Quality tab of the printer preferences, the Print Quality dropdown is disabled, and cannot be changed from Normal.

The printer automatically installed the HP Color LaserJet Pro M478f-9f PCL-6 (V4) and I have also installed the HP Smart app--nothing has allowed to select the options that are shown on the document above.

I would very much like to be able to change the quality settings as described on the support document, but can find no way to do so.

Repairatrooper · ‎08-21-2020

You can try the HP Universal print driver however I assisted another user and they only had 2 options for quality not three after doing that.

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bradbodily · ‎08-21-2020

Thank you for the reply. I actually did try both the Universal PCL and the Universal PS driver, and the best I can get is enabling the Econo Mode quality, but I need/want the "Fine Lines" options, which the Universal drivers don't seem to enable.

bradbodily · ‎08-26-2020

I opened a support ticket, explained my situation, and just got a very unhelpful response saying that I can use the Universal drivers (which don't allow me to choose a better quality), but if I wanted to use the recommended software (presumably the drivers for the M479) that I should contact Windows support.

Do the drivers get tested before the documentation is created? Does the M479 really support the modes described in the documentation?

Ralphy111 · ‎09-05-2020

Yeah, I just bought this printer and it doesn't allow me to select any other print qualities, it's just grayed out. I want to set eco mode for general printing. It just showing normal print quality and the drop down menu is grayed out. I'm using PCL 6 version 4 drivers.

YukKevChuHau · ‎09-12-2020

Hello. Me too, I got the unit 4 days ago at a markup price in HK, HK$6388/US$824. I only see options chosen as NORMAL and can't change it. I'm using whatever full software is at 123.hp.com.

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