LaserJet MFP M283fdw CYAN Cartridge

[K-0-T-D]

The CYAN Cartridge is not printing clearly and always looks fading.

Also, there is some kind of shadow on the paper after printing

- The CYAN Cartridge is new and from HP.

- Tried all the solutions in HP community but still not solved.

- When I shook the Cartridge it became a little clearer but not solved completely.

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Printer: LaserJet MFP M283fdw

INK Cartridge: CYAN 207A

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[Sneha_01]

Hi @K-0-T-D,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The quality of a printed document is not as expected. Printouts are smeared, fuzzy, dark, or faded, or toner is loose, partially missing, or scattered.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the paper, print settings, and quality of the file being printed

• Make sure your print job is set up for optimal print quality results.
• Check paper type and condition. Make sure the paper is appropriate for the print job and in good condition.
• Use paper designed for HP LaserJet printers, which is designed to handle the additional heat produced during the printing process.
• Some paper might not absorb toner as well as others, causing faded or smeared prints.
• Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.
• Do not use paper that is too rough. Smoother paper can result in better print quality.
• Loading paper according to the print side: Typically, the smoother or glossy side is the print side, and it is loaded with the print side facing up in the input tray.
• Loading paper according to the print side. Load paper into the paper tray with the print-side facing up. Typically, the smoother or glossy side is the print side.
• Check the print job settings: From the application you are printing from, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.
• Make sure the color, paper type, paper size, and quality settings are correct for your print job.
• Check the quality of the photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher resolution photographs and graphics result in clearer prints with more accurate colors.

Check the toner levels and inspect the cartridges

• Low toner or issues with the cartridge can cause poor print quality.
• Check toner and cartridge type. HP recommends that you use genuine HP toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP supplies, HP+ printers will not operate as expected (wireless models only) and the troubleshooting steps on the HP support site might not resolve the issue.
• To check the authenticity of your cartridges, go to HP Anti Counterfeiting and Fraud Program (in English). You can purchase replacement cartridges and other supplies from the HP Store or local retailers.
• Check the toner level, and then replace the cartridge if the level is very low or empty.
• HP Smart app: Open the app, and then view the toner level next to the printer name or image.
• Supplies status report: Touch the Setup option, touch Reports, and then touch Supplies Status, and then view the toner level on the printout.

Replace the toner cartridges

• Replace any low or empty toner cartridges with new, genuine HP cartridges.

Check print settings

• Print settings can affect print quality. Make sure the print settings are appropriate for your print job.

Print a cleaning page

• Print a cleaning page to resolve print quality issues.
• On the Home screen of the printer control panel, swipe left on the display, and then touch the Setup menu.
• Touch Service, and then touch Cleaning Page.
• When prompted, load plain white paper into the input tray.
• Touch OK to being the cleaning process.

Service the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Repairatrooper]

Could be a defective cartidge, it happens. If you still have the old cartridge, install it and see if the problem is still there. If cartridge is new, should be covered under warranty.