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‎06-30-2026 09:51 AM

HP Recommended

Could you please provide the reset codes needed to get my printer registered to the North America / USA Region?  I moved back to the States from living overseas and took this printer with me, and the US-based toner cartridges are not recognizing.

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‎06-30-2026 02:38 PM

HP Recommended

Hi @evanesce 

 

When searching for AI, one identifies a product from Asia (Japan, China, etc.).

 

Best regards

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5 REPLIES 5

‎06-30-2026 10:15 AM

HP Recommended

Hi @evanesce 

 

Please, 

To complete this procedure, you must contact HP in the printer's country of origin and request regionalization for your new location.

Once completed, you will be able to print.

 

best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎06-30-2026 10:39 AM

HP Recommended

How can I detect which region my printer is?  I have no idea.  I am in Armenia now and I purchased it used.

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‎06-30-2026 02:28 PM

HP Recommended

Hi @evanesce 

 

Check the serial number via the link below; there, you will be able to identify the country of origin

 

Official HP® Warranty Check - United States | HP® Support

 

HP PartSurfer

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎06-30-2026 02:35 PM

HP Recommended

Both of your links do not list a country of origin:

 

Check yourself:

 

Serial #: JPCLB87767

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‎06-30-2026 02:38 PM

HP Recommended

Hi @evanesce 

 

When searching for AI, one identifies a product from Asia (Japan, China, etc.).

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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