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‎05-05-2025 04:53 PM

HP Recommended
Operating System: Microsoft Windows 11

LaserJet Pro M201dw is printing lines on paper even after new toner installed so it isn't a toner issue; what else can we do to fix this?

8 REPLIES 8

‎05-06-2025 05:17 AM

HP Recommended

Can you post a sample page?




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‎05-06-2025 05:27 AM

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Yes here it is attached 🙂

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‎05-06-2025 05:29 AM

HP Recommended

Nothing attached, or I can't see it, please try again.




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‎05-08-2025 10:15 AM

HP Recommended

IMG_7788.PNG

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‎05-08-2025 10:16 AM

HP Recommended

Sorry I thought I attached last time but did from my phone; this time I'm doing from my computer and I see the attachment 🙂IMG_7788.PNG

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‎05-08-2025 11:00 AM

HP Recommended

That looks like a bad toner cartridge.

 

 




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‎05-08-2025 11:03 AM

HP Recommended

We already replaced the toner cartridge or do you think even the new one was bad so we should try 1 more?

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‎05-09-2025 12:01 AM

HP Recommended

remove the toner, inspect bottom side the green drum if it has black lines then toner is bad. There is no other component of the printer that can produce those kind of lines.




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