-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
There is a smear running down the page about 1/4 width in from left edge. Please see example photo below, which shows the page printed after running the self-clean job. It's as if something is scraping the toner off before it gets to the the fuser. I have taken the fuser unit out and also checked all the rollers - no damage. I have checked all the drums in the toner cartridges and can't see anything stuck to them. Is it perhaps a blockage somewhere inside that I can't see? Any advice would be much appreciated.
HP Recommended
Can you print something other than a cleaning page and post that please. Based on the picture it appears to be something other than the black cartridge.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
Hi Repairatrooper,
Thanks for your response.Here are some color prints...
The left side of all the prints is faded, which I initially thought might be a problem with one of the toner cartridges, e.g. black, but they all seem to be faint, so maybe it could be a problem with the intermediate transfer belt..? I am a relative newbie to laser printing, so will defer to your expert opinion.
Thanks.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community