Laserjet M110w cannot print

[Den91it]

Hello!

I recently replaced the toner on my HP LaserJet M110w, using an original HP one. Unfortunately, the printer cannot print with this explanation: "a problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved." (Thanks, but WHAT'S THE ISSUE?!)

The report says to check my account for more information, but everything else seems to be fine, including the connection and toner status. I can't resolve anything from my account. It's all very frustrating.

[Garp_senchau]

@Den91it, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems like you're encountering a common issue with your HP LaserJet M110w where it cannot print despite having an original HP toner cartridge installed. Here are some steps to troubleshoot and resolve the issue:

Reload the Toner Cartridge: Try removing the toner cartridge and then reinserting it to ensure it is installed correctly. Make sure there are no obstructions in the cartridge compartment and that the protective tape is completely removed from the new toner cartridge.

Ensure Proper Connection: Double-check that the printer is properly connected to your network. You can do this by running a connection test from the printer's control panel or using the HP Print and Scan Doctor tool for a more thorough diagnostic.

Reset the Printer: Performing a reset might help clear any temporary errors. Turn off the printer, unplug it from the power source, wait a minute, plug it back in, and turn it back on.

Update Printer Firmware: Ensure that your printer firmware is up to date. Updates can resolve many known issues and are essential for the correct functioning of the printer. You can check for updates using the HP Smart app or download them from the HP website.

Check Account Settings: Since the report suggested checking your account, log in to your HP account to see if there are any notifications or alerts related to your printer. Check for any settings that might restrict printing functionality.

Perform a Test Print: Try printing a test page or printer status report directly from the printer to see if it manages to print any system reports. This helps determine if the issue is external (like network) or internal.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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