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Locked

‎01-17-2024 11:44 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi. I'm trying to replace the original HP black toner cartridge.  When I pull on the blue handle, it releases on the right side but remains locked in place on the left side. Any suggestions on how I can remove the cartridge?  The printer works well otherwise.  Anyone have any suggestions?

Category:
1 REPLY 1

‎01-19-2024 02:50 PM

HP Recommended

Hi @Gabexyz,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.


I see there is an issue with the cartridges being stuck in the printer. Please do not worry. I am here to help you.

  • Please Open the front door. 
  • Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 
  • Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
     

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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