• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-23-2021 09:21 AM

HP Recommended
Product: HP LaserJet Pro MFP M130nw

Hello

 

I am having problems with my HP LaserJet Pro MFP M130mw.  My old toner cartridge ran out, but my documents were printing thick horizontal lines so I assumed maybe I needed a new toner.  I purchased a new toner, installed it and the horizontal thick black lines are still present.  I downloaded the Print and Scan doctor, and it gave me the green check mark indicating everything works well . I cleaned the printerhead. Any suggestions? Thank you!

Category:
2 REPLIES 2

‎11-23-2021 11:40 AM

HP Recommended

It's probably drum. Your printer has a separated drum from toner, and if you have printed around 20000 pages drum needs to be replaced.




My profile on LinkedIn

Was this reply helpful? Yes No

‎11-27-2021 07:33 AM

HP Recommended

It could be better add a picture but the problem seems drum ünit (which cartridge placed on) 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.