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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pamama4
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Leaking Ink Cartridge

HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

I have a fairly new HP950 XL black ink cartridge that seems to have been leaking massive amounts of ink.  Even after removing the cartridge and cleaning not only the printer rollers and the printer head, the black ink was blotching up in some places.  Today, I bought another new HP950 XL black cartridge and it's working perfectly.  Can I get a refund for the previous one that's hardly been used?  

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pamama4, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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