Lid won’t open to access ink cartridge

[Michelle1927]

My HP officejet 5222 won’t let me access the ink cartridge. When I try to open the lid it won’t open all the way so I can’t get to the cartridges . Any help ? I’ve read other suggestions to turn it off and on, unplug and plug back up, I’ve done that and nothing. I really need to change the ink and don’t want to break my printer or buy a new one 

[Nal_NR]

Hi @Michelle1927,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This might require one-on-one interaction to fix the issue via remote assistance.

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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