Light Printing Effect

[uhan]

Just bought Neverstop 1200w few days ago, but print out effect lighten than my previous LaserJet 1200, and i can't find any device toolbox to adjust print density, is it the product defect.
Attached is the comparison, printed on same file, same paper.

[sandytechy20]

@uhan

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[uhan]

Win 7 Pro

[sandytechy20]

@uhan

Change the print quality settings to fix this issue:-

Here are the steps:-

1. In the program you are trying to print from, click File, and then click Print to open the Print window.

2. Open the Properties dialog box.

   Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Click the Paper/Quality tab.

4. Select a paper type from the Paper Type drop-down menu.

5. Click OK to apply the settings, and then click Print.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[uhan]

Already tried paper type from unspecified to 90-120g, effect almost the same.

[uhan]

Finally found the HP Device Toolbox & adjusted the Print Density, a bit darker than before but still lighten than LaserJet 1200.

[sandytechy20 · Accepted solution]

@uhan

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.