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‎12-05-2020 08:15 AM

HP Recommended
Product: HP ENVY photo 7855
Operating System: Microsoft Windows 10 (64-bit)

For  while now, everything I print (that's not words) comes with lines through it. The lines only appear on what's printed. It can be pictures, clip art, etc. but the white parts of the paper are fine. I have cleaned and aligned the cartages . Any other suggestions? 

Category:
1 REPLY 1

‎12-14-2020 11:23 AM

HP Recommended

@mlcoen, Welcome to the HP Support Community!

 

Are these vertical or Horizontal lines?

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Try making a standalone copy in black and color to check if the lines persist. By this, we can conclude if this is a hardware or a driver issue.

 

To identify the defective ink cartridge, insert one ink cartridge at a time, and try printing.

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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