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Locked

‎10-09-2021 03:56 PM

HP Recommended
Product: HP Officejet 5258

The access door on my HP Officejet 5258 is locked and I cannot replace a cartridge.  I've tried unplugging it from the power supply and plugging it back in several minutes/hours later.  It's remains locked.  How do I get it unlocked?

Category:
1 REPLY 1

‎10-16-2021 07:56 AM

HP Recommended

Hi@CWW-FAIRPORT,

 

Welcome to the HP Support Community!

 

I understand that your HP OfficeJet Pro 5258  All-in-One Printer displays a paper jam error when there is no paper jam found. Also, the print carriage is stuck towards the right side. Not to worry, I'll be glad to assist you with this case.

 

Was there really a paper jam in the past or any other hardware changes (ink cartridge replacement, etc.)?

 

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been attempted before.

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected to the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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