Lost HP Instant Ink cartridge

[Nightisko]

My black ink cartidge for HP OfficeJet 8010 has run out and I can't find the replacement I usually get sent and have waiting. I don't know if I've lost it or if it maybe never arrived. I'm now totally out of black ink and can't find an easy way to try and get another one from the instant ink service. The virtual agent isn't offering me anything that helps and HP Customer Support site is temporarily unavailable. 

[Sneha_01 · Accepted solution]

Hi @Nightisko,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support