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‎11-10-2020 02:23 PM

HP Recommended
Product: HP officejet Pro8610
Operating System: Microsoft Windows 10 (64-bit)

I just installed a new set of HP 951 ink cartridges. My printed says the new Magenta and Cyan cartridge are LOW and need to be replace. But these are New cartridge!

How do I reset the printer to accept the new cartridge.....or could the new cartridges Really be LOW? 

Mattie1948

Category:
1 REPLY 1

‎11-13-2020 09:31 AM

HP Recommended

@Mattie1948, Welcome to the HP Support Community!

 

Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

Re-insert the ink cartridges. 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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