M254dw NOT Printing. Error black toner Not genuine HP chip. Password unknown, cannot change settings

[XXOO7]

HP Color Laser Jet Pro Printer M254dw 

Thiis printer fails to print the error after "initialising" stage is "Indicated cartridge blocked for containing A NON-hp CHIP. more AT www.hp.com/learn/ds".

1. I tried to change the setting to trying turn off the Calibration mode. It asks for password which the previous owner did not know either. 

2.Tried to print from a file on a USB that did not print anything, it made the whirling noises like something may happen, but nothing printed

3. Called HP support printer, they were nlot able to help me with the password. They suggested password as "12345678"; I had already tried that password, blank and admin with capital and lowercase "A".  I want to check the printer works before ordering a replacement cartridge.

I found instructions and updated the printers software via USB cable connection

Anyone know how to overcome the cartridge toner issues so the printer accepts the compatible cartridge and the password.  

[Kuroi_Kenshi]

Hi @XXOO7,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Hard Reset to Factory Settings: To reset the admin password and settings, turn off the printer. Hold down both the Right Arrow (→) and Cancel (X) buttons. While holding, power the printer back on and wait until the screen shows "Permanent Storage Init." Release the buttons, let the printer restart, and try logging in with "admin" as the username and a blank password.

Refer to this link: click here

Disable Cartridge Protection: Once you gain access to the printer settings, navigate to Settings > Printer Setup > Supply Settings. Locate "Cartridge Policy" or "Cartridge Protection" and turn it off. Finally, restart the printer and test if it works as expected.

Let me know if you need further guidance during this process! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,