• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-18-2023 09:33 AM - edited ‎03-18-2023 10:23 AM

HP Recommended
Product: HP Color LaserJet Pro M255dw

20230318_122011.jpgHello, I ordered new HP toner, fully sealed. After replacing, the quality was really bad. The only reason I replaced was because my older toner was low and printouts were becoming poor. - attached. compare to the real image :https://celebratingwithkids.com/wp-content/uploads/2021/07/Screen-Shot-2021-06-30-at-8.55.04-PM-767x... 

 

Once the new Toner wasn't printing well, I requested the seller to send me replacement toner. It was HP Genuine fully sealed. So after two sets of Toner fully worth $800, the printer still does not print.  

 

I've followed all basic troubleshooting tips for fixing poor print quality found at this link but it still is not improved: https://support.hp.com/in-en/document/c06449991

 

Please assist. It has been too much investment at this point to tell me after one Toner cycle to replace a $400 printer after $800 of toner purchase. 

 

Thank you. 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.