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HP Recommended
HP Color LaserJet Pro MFP M281cdw
Microsoft Windows 11

MFP M281 Was working great.  Moved and put into storage for approx 9 months.  Got it going again and am getting a huge streak down right side.  The test page came back perfect execpt for the streaks which are on every page I print.  Tried to clean it, opened up and blew off any printer dust

BenBatt_0-1740438387434.jpeg

 

1 REPLY 1
HP Recommended

@BenBatt, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Laserjet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your MacBook is still caching the old, expired certificate. Try the following steps to resolve the issue:

 

Remove and Re-add the Printer

  • Go to System Settings > Printers & Scanners on your Mac.
  • Select your HP Smart Tank 7605 and remove it by clicking the minus (-) button.
  • Restart your MacBook.
  • Re-add the printer by clicking the plus (+) button and selecting it again.

Clear Keychain Access Entries

  • Open Keychain Access on your Mac (search for it using Spotlight).
  • In the search bar, type HP.
  • Look for any certificates related to your printer.
  • Right-click on them and select Delete.
  • Restart your Mac and try printing again.

Manually Trust the New Certificate

If your Mac still complains about the expired certificate:

  • Go to System Settings > Printers & Scanners.
  • Click Options & Supplies for your printer.
  • Find the SSL certificate settings and check if you can manually trust the newly generated certificate.

Reset the Printing System

  • Go to System Settings > Printers & Scanners.
  • Right-click (or Control + Click) anywhere in the printers list and select Reset printing system.
  • This will remove all printers, so you'll need to re-add them.

Update Printer Firmware

  • Open HP Smart App on your Mac.
  • Check if there's a firmware update available for your printer and install it.

Try these steps and let me know if the issue persists! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.