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‎01-10-2021 05:22 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

Every printed papers get black lines and streaks on right side near the end. Have run "Cleaning Page" and checked cartridges with no problem found. I don't know how to do next step? Anybody have had same problem and can give me a help?

Thanks in advance!

Frank Y. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 03:42 AM

HP Recommended

Measure the distance between 2 streaks if 22,6 mm or 23,6mm then you have a defect in the toner cartridge (if the streaks are black then black toner is defective).




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5 REPLIES 5

‎01-11-2021 12:33 AM

HP Recommended

Can you scan an A4 full-page sample and post here?




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‎01-11-2021 03:28 AM

HP Recommended

Yes, here:M477fdw problem.jpg

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‎01-11-2021 03:42 AM

HP Recommended

Measure the distance between 2 streaks if 22,6 mm or 23,6mm then you have a defect in the toner cartridge (if the streaks are black then black toner is defective).




My profile on LinkedIn

1 person found this reply helpful
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‎01-11-2021 03:45 AM

HP Recommended

M477fdw problem 2.jpg

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‎01-11-2021 03:54 AM

HP Recommended

Yes, 22.6 mm between every two lines/streaks. So now I know that.

Thank you a lot!

Frank

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