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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
Prints are filthy and have discoloration down the 
HP Recommended
There are a couple of possible issues.
- poor cartridges will result in a single distinct color defects. so the yellow on the left side is most likely caused by a failing yellow cartridge. Remove the cartridge and examine the green drum on the bottom and you will likely see a corresponding build up of toner. Sometimes a bit of paper is jammed and can be removed, other times the cartridge will need to be replaced. Same for the other splotches on the page, if they are a distinct color, examine that drum
- If the possible cause is a bad secondary transfer roller, the spongy roller mounted in the back door or a failing transfer belt. For the transfer roller, just examine it to see if there is built up toner. You can wipe the roller with a clean lint free cloth, do not touch the surface as skin oils can create new print defects.
-On this model, if you start to see crescent or half moon defects it means the fuser is failing.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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