MFP M277DW color not correct

[ChickenLittle23]

I am having trouble getting my new-to-me printer to print colors correctly. I've downloaded the most up to date drivers. I've changed the settings to various color options (photo, vivid, etc) I've tried adjusting the density. It has genuine OEM toner. The most obvious color discrepancy is with yellow and magenta but I feel all the colors are not as true to what's on my screen vs what prints. 

[Andr-1611]

Hello @ChickenLittle23 ,
Welcome to the HP Support Community!

1. print a supplies status page
2. and print a service page

scan, upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

In order to isolate the problem, I need these two pages.

Has a calibration already been performed?

Kind Regards
Andr-1611

[ChickenLittle23]

Here are the two requested print outs. I was hoping that the issue was in the toner I was using being low but there's no difference in low HP OEM toner and 2 different brands of new non-OEM toner. I have calibrated multiple times. I've attached 2 examples of what I'm seeing on my screen vs what prints.

Thank you for your help.

Printed Children playingScreen Image of Children Playing

Screen ImagePrinted Image

[Andr-1611]

Here is a comparison between non-HP and original HP cartridges for M277:

note the intensity of the colors!

Solution:
Use these cartridges until the end and then replace them with original HP cartridges.

Hope this helps.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[ChickenLittle23]

Unfortunately, that didn't solve the problem. I purchased new OEM toner, installed it, ran a cleaning page, calibration and restored all defaults and the print color is still not as appears on my screen. I've attached a copy of the supplies page, an image from my screen, a print out from the HP and a print out from my inkjet. Note the color differences, particularly in the face of the little girl. The yellow/browns tones aren't printing correctly.

Screen ImageHP ImageInkjet ImageToday's supplies status page

[Andr-1611]

The accessory status page looks very good. In fact, the printout deviates a lot!

Therefore print a diagnostic page and upload here, click on the icon "Insert photos".

[ChickenLittle23]

Thank you for helping! I've tried everything I could think of to correct this issue and was beginning to think it was a lost cause. I appreciate any insight you are able to provide. Here's the diagnostic page requested...

[Andr-1611]

The Magenta cartridge is defective!

Print the reports below:

1. Usage page
2. Service page

The service page upload here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

On the Usage page I need the total number of prints of the printer unit,

[ChickenLittle23]

The magenta cartridge is new, and I've been experiencing this color variation throughout 3 different brands of toner. Is it possible it's in a setting?

Requested reports attached,,,

[Andr-1611]

The printer has printed only 1681 pages, which is not much!

Check the magenta cartridge, can the cartridge be removed and reinserted without problems. If the contacts are OK, both on the cartridge and in the cartridge drawer.

If no damage is visible, the printer must be reset to the factory settings (see User Guide page 98).

Then start a calibration.
Print the diagnostics page.

The diagnostic page should then look like this:

If nothing has changed, then the magenta cartridge must be reclaimed. Please attach the diagnostic page and also the supplies status page (latest printout).

Kind Regards
Andr-1611