MFP M281cdw printer telling me my new toner cartridge is non-hp chip

[DD163]

Tonight I installed a new, factory-fresh HP 202x yellow toner, straight from the HP box (the box even includes the UPS recycling label to send the old cartridge to HP, so I know it is genuine). I am getting a non-HP chip error and the printer will not allow me to print. I have read other posts and already completed the following troubleshooting steps, and none work.

1) I reset the printer by disconnecting the power while it was running, waiting 60 seconds, and restarting.

2) I checked my firmware, as it is up to date Firmware code 20221010

3) I cleaned the copper contacts on the new cartridge.

I re-installed the old empty yellow cartridge and that one still works, though it is out of ink.

There is no place for me to call or obtain support as my printer is out of warranty. How do I clear this error so I can print? This is VERY frustrating since it is a new HP cartridge. 

[TJohsnon]

I have nearly the exact same problem with my M180nw. Installed new color toner cartridges (purchased from the HP Store on Amazon), all in HP boxes, HP recycling labels, HP blue barcode sticker on the zip pull for the box. If i put the old ones in the printer recognizes them, the new ones I get the chip error.

Color Laser Jet Pro MFP M180nw

Firmware 20221010 (no updates available)

I agree with the original poster's frustration regarding lack of support.

[CJ116]

I have the same printer with the same issue.  The cartridges are exactly the same.  Mine was purchased in 2019, and the new cartridges have a 2022******* year and month code on them.  Are they doing this so we have to buy new printers?  Spent over $300 at Amazon for 202X color and black cartridges.  HP does not have an 800 number to help out customers.

Someone please help us override this problem I feel was caused by HP.  Thanks.

[Nal_NR]

Hi @CJ116,

Welcome to the HP Support Community

I'd like to help!

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @TJohsnon,

Welcome to the HP Support Community

I'd like to help!

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @CJ116,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[Nal_NR]

Hi @TJohsnon, 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @TJohsnon,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.