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‎09-23-2020 07:14 PM

HP Recommended
Product: LASERJET P2055
Operating System: Microsoft Windows 7 (64-bit)

Microsoft Office (Word, Excel, etc.) freezes when I try to print to my HP printer.  Problem just started.  Other programs will print to the HP, Office will print to other printers, so it's something that developed between Office and HP.

 

I've tried 'repairing' the Office installation.  Didn't help.

 

I'm working around by printing from Word/Excel to Adobe then from Adobe to my HP printer, but I need to get this working properly.

 

Any advice????  HELP!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2020 08:48 AM

HP Recommended

Been there, done that.  Even set up a duplicate printer with the driver for my specific printer after downloading it from the HP site.

 

I finally found an HP "Universal" driver from windows (rather than HP) that worked when using Microsoft Office products.  I used the same port as I have for my HP driver for the P2050, but, now, I can use the 'universal' with Office and the specific HP driver for my printer with everything else.

 

Note:  I'm afraid to delete the specific driver for my printer and risk the universal screwing up all of my other programs, so I'll just keep both on.

View solution in original post

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2 REPLIES 2

‎09-23-2020 09:33 PM

HP Recommended

Install the current drivers for the printer. Make sure office has all updates installed. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-26-2020 08:48 AM

HP Recommended

Been there, done that.  Even set up a duplicate printer with the driver for my specific printer after downloading it from the HP site.

 

I finally found an HP "Universal" driver from windows (rather than HP) that worked when using Microsoft Office products.  I used the same port as I have for my HP driver for the P2050, but, now, I can use the 'universal' with Office and the specific HP driver for my printer with everything else.

 

Note:  I'm afraid to delete the specific driver for my printer and risk the universal screwing up all of my other programs, so I'll just keep both on.

Was this reply helpful? Yes No
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