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‎02-07-2021 08:52 AM

HP Recommended
Product: HP ENVOY 7855 PHOTO PRINTER

This is a brain new printer and the first  time replacing ink, Anybody know how to solve??????

Category:
3 REPLIES 3

‎02-09-2021 12:42 PM

HP Recommended

@CERIAGOLD, Welcome to HP Support Community!

 

What is the exact error message on the printer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎02-10-2021 04:23 PM

HP Recommended

The only error message I get when I put the new black  64XL cartridge in was " insert ink cartridge"  I tried doing that a few times and the same message. However when I put the old black cartridge back in ( the one that came with the printer ) the printer works fine. So what gives???????????????/ 

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‎02-10-2021 08:23 PM

HP Recommended

@CERIAGOLD

 

The black ink cartridge is defective and can be replaced. 

 

Please reach out to the HP Support in your region regarding the replacement options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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