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MY PRINTER HP DESKJET INK ADVANTAGE 1515 DOESN'T RECOGNIZED THE BLACK INK CARTRIDGE

HP Recommended
HP DESKJET INK ADVANTAGE 1515
Microsoft Windows 10 (64-bit)

I BOUGHT A CZ107A CARTRIDGE ONLINE, UPON INSTALLATION, AN ERROR PROMPTED SAYING THAT INK CARTRIDGE FAILURE, AND INCOMPATIBLE INK CARTRIDGE. 

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HP Support Agent
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Hi @RUFAYLASCO,
Welcome to the HP Support Community. I'd be happy to assist you.

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If the issue persists, follow the below link.

 

Click here: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-1510-all-in-one-printer-series/5285089...

 

Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day! 

Raj1788
I am an HP Employee 

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