• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-11-2021 07:03 PM

HP Recommended
Product: hp LASER JET PRO mfp281
Operating System: Microsoft Windows 10 (32-bit)

Magenta Toner not working- brand new TONEE- LASER jet pro

Category:
3 people had the same question
4 REPLIES 4

‎10-11-2021 07:44 PM

HP Recommended

Defects happen, if this is an actual HP cartridge, either contact technical support or return to place of purchase to get a replacement. If third party, contact vendor for replacement.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
Was this reply helpful? Yes No

‎10-12-2021 07:42 PM

HP Recommended

I have the exact same problem.  Brand new OEM HP SEALED 3 Pack of HP 202x Yellow, Cyan and Magenta Cartridges.   I decided to replace all three.   Opened each sealed box, ripped open each sealed plastic crate and installed them all. All have been recognized as official HP cartridges by my printer.  All show up in the supplies status at 100% full.  Yet, the magenta one has a color box that is a very faint yellow,     EXACT SAME PROBLEM NUMEROUS people with the MFP M281 are reporting.   And yet the ONLY solution I've seen is to buy another cartridge or contact HP.   Well, have you tried to contact HP?!  Hence why they have funneled me into this forum.    

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-12-2021 08:43 PM

HP Recommended

I do I replace the new and still not working 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-12-2021 08:47 PM

HP Recommended

Thanks,. I ordered a new one and will send the defective one back. Your issue was EXACTLY mine!!! Must be a bad batch? Thanks again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.