Magenta band down left side of all printed pages

[BillS86]

Magenta band down the left side of all printed pages

[Sneha_01]

Hi @BillS86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is consistently producing a magenta band down the left side of all printed pages, it typically indicates a problem with the printer's imaging drum or toner cartridge. Here are steps you can take to troubleshoot and potentially resolve this issue:

1. Inspect Toner Cartridge

Check Toner Level:

• Ensure that the magenta toner cartridge has sufficient toner. Low toner levels can cause uneven printing or streaks.
• If the toner is low, replace the cartridge with a new one.

Clean Toner Cartridge:

• Remove the magenta toner cartridge carefully.Gently shake the cartridge to redistribute the toner evenly inside.Check for any visible damage or leaks on the cartridge.

2. Check Imaging Drum

1. Inspect Imaging Drum:
   • The imaging drum is a separate component from the toner cartridge in some printers.Check the imaging drum for any visible marks, scratches, or damage that could be causing the issue.If the drum appears damaged or worn, it may need to be replaced.

3. Clean Inside the Printer

1. Clean Printer Interior:
   • Turn off the printer and unplug it from the power source.Open the printer's front and back covers to access the toner and imaging drum areas.Use a clean, dry lint-free cloth to gently wipe away any dust or toner residue inside the printer.

4. Run Cleaning Cycle

1. Printer Maintenance Menu:
   • Access the printer's menu through the control panel or the printer software on your computer.Look for a maintenance or cleaning option.Run the cleaning cycle to remove any residual toner buildup or debris that could be affecting print quality.

5. Check Paper and Print Settings

• Ensure that you are using high-quality, recommended paper for your printer.Poor quality paper or paper that is too thick can sometimes cause print quality issues.

Print Settings:

• Check the print settings on your computer or in the printer's control panel.Verify that the correct paper type and size are selected, as incorrect settings can affect print quality.

6. Update Printer Firmware:

• Visit the HP Support website and check if there are any firmware updates available for your printer model.Follow the instructions provided to download and install the latest firmware update, as updates can sometimes resolve printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support