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‎05-24-2025 02:39 PM

HP Recommended

Both the multicolor and the ink cartridges are new. They have been sitting around in their packages for a few years. However, the magenta color does not print. only the cyan and yellow. Does a print head need to be cleaned and if so, where is it located?

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1 REPLY 1

‎05-26-2025 05:24 PM

HP Recommended

@bluesdhubbard, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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