• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-05-2022 11:37 AM

HP Recommended
Product: M254DW
Operating System: Microsoft Windows 10 (64-bit)

 I updated to the latest firmware on my HP laser jet M254dw, but now my Magenta ink doesn’t work and other colours work fine, I’ve print a report on the inks and only magenta ink shows up white with 100% on the report while other colours show up alright. 
All inks are original HP tuners and I have tried cleaning inks, resetting the printer , restore to default and downgrade the firmware, but still the same problem.

Category:
1 person had the same question
2 REPLIES 2

‎01-09-2022 12:45 PM - edited ‎01-09-2022 12:55 PM

HP Recommended

Please follow this article to: CLEAN THE VENT AREA OF THE  CLOGGED MAGENTA VENT.

https://support.hp.com/us-en/product/hp-officejet-6500a-e-all-in-one-printer-series---e710/4083974/m...

 

ALSO RUN THREE CLEANING CYCLES TO CLEAN THE HEAD OF MAGENTA:  Click Settings ( ), and then click Printer Toolbox. The printer Toolbox opens. Click the Device Services tab, and then click Clean Printheads. Click Clean to begin the cleaning process, and then follow the on-screen instructions to complete the process.

 

Was this reply helpful? Yes No

‎01-13-2022 11:11 AM

HP Recommended

Thanks for the help, but still same problem after doing this.

Just been told of HP Support that I have to buy new printer.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.