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‎11-16-2021 07:26 AM

HP Recommended
Product: Envy 5646
Operating System: macOS 10.15 Catalina

When I run the clean ink cartridge command from Printer Maintenance> Clean Ink Cartridges, and it prints the the Print Quality Diagnostic page, the magenta  block is completely blank. The ink levels is saying OK, so what os going on? How can I fix this?

Category:
2 people had the same question
3 REPLIES 3

‎11-23-2021 05:28 AM

HP Recommended

@MickeyGee, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in Magenta. Clean the color ink cartridge up to 2 times and then print the quality report to check the result.

For more info on resolving print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Make sure you are using HP ink cartridges. Try making a color copy or print from the Mac.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

If the issue persists, replace the color ink cartridge. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-23-2021 08:28 AM

HP Recommended

Hi Kumar, I’ve run the clean cartridge command 10 times, all that is happening is I’m wasting paper, as the magenta block remains blank. Surely there is another way to fix this.  It an original cartridge

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‎11-23-2021 08:32 AM

HP Recommended

@MickeyGee

 

If the issue persists, replace the color ink cartridge. Please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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