Magenta not printing on my HP Envy 5020 printing

[LStoodley]

Magenta is not printing. I have put in a new ink cartridge but doesn't help. I uninstalled and reinstalled the HP Smart, printed the alignment page and the wording 'IMPORTANT' along the bottom of the page printed in Red. I then printed the print quality report and magenta did not print. I printed the alignment page again and now the 'IMPORTANT' is printing in yellow! I have disconnected and plugged into wall. I have tried the clean cartridges but nothing is working! Seems that it works 1st time after reinstalling but then stops printing magenta!

[sandytechy20]

@LStoodley

Welcome to the HP support community.

I understand that the magenta ink cartridge is not working, I am glad to assist you.

Manually clean the area around the ink nozzles

• Gather the following materials:
• A clean, lint-free cloth or a clean, dry cotton swab
• Distilled or bottled water

•   CAUTION: Do not use tap water because it might contain contaminants that can damage the printhead.

• Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
• The carriage moves to the center of the printer.
• 
• Wait until the printer is idle and silent before you continue.
• Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.
• 
• Hold the ink cartridge by its sides.
• 
• Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
• Clean the face and edges around the ink nozzle with the cloth or swab.

•   CAUTION:Do not clean the ink nozzle plate.
• 

• Nozzle plate - Do not clean
• Area surrounding ink nozzle - Do clean
• Ink cartridge contacts - Do not clean
• Wait for the cleaned area to dry before you continue (approximately 10 minutes).
• With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

• NOTE: Install the color ink cartridge on the left and the black ink cartridge on the right.

• 
• Close the lid on the ink cartridge slot to secure the ink cartridge into place.
• Repeat these steps to clean around the nozzles on the other ink cartridge.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.