Magenta not printing

[Leonard-L]

Magenta does not appear to be working. replaced the cartridge with new even though the old one was not empty. does that mean the print head is dead? if so it outlived the first magenta cartridge.

[Jay_G24]

Hi @Leonard-L,

I'd like to help!

I understand the magenta is not printing.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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