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Magenta not printing

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HP OfficeJet Pro 8020
macOS 10.12 Sierra

My printer has stopped printing the color magenta out of nowhere. All the cartridge levels are full and I even replaced the cartridge to be safe. I cleaned the printer head, ran all diagnostic tests. The printer information read out on the print quality diagnostic page shows no magenta or red color at all. The same case for the cleaning test- all that shows is the other two colors but nothing for red. I have hp instant ink and I've checked that my drivers are up to date. There's no option to adjust the color on any of the settings online or on settings in my preferences. Please help. 

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Hi @toniaguffey,


I'd like to help!


I understand that the printer does not print in magenta


Please try the steps in the document -Black Ink Not Printing, Other Print Quality Issues


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

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