Magenta will not print on HP Envy 4527

[SnapperJ]

Magenta no longer printing on HP Envy 4520

 ‎06-29-2022 03:56 PM

Hi There - 

I've been using the HP Envy 4527 printer for several years with no issues at all and then today it suddenly stopped printing Magenta. I have cleaned heads and cartridges many times, nothing has made any difference. Magenta is always completely absent on the Print Quality Diagnostic page. I subscribe to Instant Ink but the levels are still half full so I will not be sent any more until the current cartridges run out. I cannot complete my work or get paid for it until I can print my documents! I have wasted hours trying to solve this, please help. Thank you. 

[Kumar0307]

@SnapperJ, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in Magenta. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!