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‎06-06-2023 05:07 AM - edited ‎06-06-2023 05:08 AM

HP Recommended
Product: HP Smart Tank 790 All-in-One

when we send the printing job to the printer, the Red Color (Margenta) color now showing in the output 

I checked print quality diagnostics this report could not show a red/Margenta color box. 

Category:
1 person had the same question
1 REPLY 1

‎06-08-2023 06:42 PM

HP Recommended

Hi @Vishwajeet9201,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the Firmware

 

And if you have performed all the steps from this document and still having issues, either the cartridge is faulty or the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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